Terms and Conditions

Last updated: October 2025‍

‍quinn and quinn Business are trading names of PAYE for Nannies Ltd, a company registered in England and Wales (Company No. 04548911), with its registered office at Bleak House, 146 High Street, Billericay, Essex, CM12 9DF.

“quinn” provides payroll and employment services to private individuals and households in the UK.
“quinn Business” provides payroll and employment services to companies and organisations.
Together, these services are referred to as “we”, “our”, or “us”.

By using any quinn or quinn Business service or creating an account on our platform, you agree to these Terms and Conditions.

1. Who we are

We provide payroll and employment-related services to UK employers through the quinn platform. Our goal is to simplify PAYE, pensions, and related obligations, but you remain the legal employer of your staff and are responsible for complying with all relevant laws and regulations.

2. Our service

Our core service includes:

• Registering you as an employer with HMRC (if required).
• Running payroll, producing payslips and reports, and submitting Real Time Information (RTI) to HMRC.
• Calculating statutory payments (e.g. SSP, SMP, SPP, SAP).
• Managing auto-enrolment duties and submissions to NEST or another qualifying pension scheme.
• Providing secure online access to payroll documents and records via the quinn platform.

Additional or optional services may include:

• Making payments to employees, HMRC, or pension providers as part of your service.
• Contract templates and employment documentation.
• Assistance with pension correspondence or set-up.
• Other administrative or support services as described on our website.

Where payments to employees, HMRC or pension providers are included in your service, quinn makes those payments as part of delivering the payroll service. quinn is not a bank or payment institution and does not provide payment accounts.

3. What our service does not include

Our service does not include:

• HR, legal, or tax advice.
• Acting as your agent or representative in disputes.
• Guaranteeing compliance beyond the data and instructions you provide.

You are responsible for ensuring that the information you give us is complete, accurate, and up to date.

4. Your responsibilities as an employer

You agree to:

• Provide accurate and timely employee and pay information each pay period.
• Review the payroll information you have provided and the resulting reports, and notify us of any errors promptly.
• Notify us promptly of changes such as new employees, changes in hours or pay, or terminations.
• Comply with your obligations as an employer under UK law, including minimum wage, holiday pay, statutory leave, and pension auto-enrolment.

If the information you provide is inaccurate or incomplete, your payroll outputs and submissions may also be affected.

5. Our responsibilities

We will:

• Deliver our services with reasonable skill and care.
• Keep your data secure and process it in line with our Privacy Policy.
• Communicate promptly if we need clarification or identify an issue.
• Maintain our systems to provide reliable access to your data.

We are not responsible for:

• Losses arising from inaccurate or incomplete information supplied by you.
• Delay caused by failures of third-party systems outside our control, though we will complete the affected payments or submissions as soon as reasonably possible.
• Any failure to meet your legal obligations where you have not followed our guidance or provided the necessary information in time.

6. Subscriptions and payment

Our services are billed on a monthly subscription basis. The applicable prices and payment methods are shown on our website.

• Subscriptions are payable monthly and renew automatically until cancelled.
• Where applicable by choice of payment method, you authorise us to collect recurring payments by the payment method you choose.
• If payment fails, we may suspend your account until payment is received.
• All prices include VAT where applicable.

We may revise pricing from time to time, giving you at least 30 days’ notice before any change takes effect.

7. Contract duration and cancellation

Your agreement with us continues on a rolling monthly basis.

You may cancel your subscription at any time by giving one month’s notice via the platform or in writing.
Your access will continue until the end of your current billing period, after which the service will stop.

We may terminate or suspend the service immediately if:

• You breach these Terms or fail to make payment.
• You provide false or misleading information.
• You misuse the platform or act unlawfully.
• Continuation would, in our reasonable view, damage our business or reputation.

After cancellation, you will retain access to your payroll records for a reasonable period, after which access will be closed.
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We will retain data as required by law.

8. Accuracy and corrections

All documents, reports, and submissions are based on the information you provide. You must review each payroll run and report any errors promptly. Where corrections are needed after HMRC submissions, we’ll help you make the adjustments, but additional fees may apply.

9. Platform use and intellectual property

All content, tools, and materials made available through the quinn platform are owned by us or our licensors. You are granted a limited, non-exclusive right to use them solely for managing your own payroll. You may not copy, modify, distribute, or use any part of the platform for other purposes.

You are responsible for maintaining secure login credentials. Any activity under your account is deemed authorised by you.

10. Third-party services

Our platform may connect with third-party systems such as HMRC, NEST, or banking providers. We are not responsible for the operation, availability, or accuracy of those systems. Your use of any third-party service remains subject to their own terms and policies.

11. Cooling-off period (quinn only)

If you are a consumer using quinn (not quinn Business), you have a 14-day cooling-off period after sign-up under the Consumer Contracts Regulations 2013.

If you ask us to begin providing services immediately (for example, by requesting a payroll run), you agree that this right ends once we start work.

12. Liability

We are not liable for:

• Any loss caused by your failure to provide accurate or timely information.
• Indirect or consequential losses (including loss of profit or opportunity).
• Events outside our reasonable control.

Our total liability for any claim will not exceed the total fees paid by you in the 12 months before the event giving rise to that claim, for each claim or series of related claims.

If HMRC or The Pensions Regulator charges a penalty or interest that arises directly from an error by us, we will pay or reimburse that penalty or interest in full, provided that (a) the information you supplied was complete, accurate and timely, and (b) you paid the amounts we requested when due. This obligation is not subject to the cap above, but is limited to the penalty or interest itself: it does not extend to the underlying tax, National Insurance or pension contributions, which remain payable by you as the employer in any event.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Privacy and data protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our Privacy Policy explains how we collect, store, and share information.

Our Privacy Policy forms part of these Terms and sets out how we collect, store, use and share information. By using our services you agree that we may process and share employer and employee data as necessary to deliver payroll, pension and related services, and for the further purposes set out in our Privacy Policy, including the production of aggregated, anonymised statistics. You instruct us to carry out that processing. Statistics produced in this way contain no personal data and belong to us.

14. Changes to these terms

We may update these Terms from time to time. If we make a significant change (such as pricing, scope of service, or liability limits), we will notify you in advance, normally by email or through the platform.
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Continued use of the service after the change takes effect means you accept the new Terms.

15. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim.

16. Funds handling and overpayments

"Payroll Credit" means the amount you have paid towards the current invoiced amount, as shown in your customer area. Payroll Credit is a billing record; it is not money held by quinn for you.

Amounts you pay us are consideration for the payroll service. quinn does not hold client money or operate payment accounts, and no amounts received are held on trust. quinn's obligation is to deliver the contracted service, which includes making the payroll payments.

Only quinn's service fee is treated as consideration for VAT purposes.

Where the amount received exceeds the amount invoiced, the excess is credited against your next invoice or, on request, repaid as a correction of the overpayment. No interest is payable on any Payroll Credit or overpayment.

Ownership of funds passes to quinn upon receipt, and your entitlement is limited to delivery of the contracted payroll services and, where applicable, correction of any overpayment as set out above.

17. Additional Insurances

PAYE for Nannies Ltd of Bleak House, 146 High Street, Billericay, Essex, CM12 9DF, is an appointed representative of Mark Bates Limited t/a Premier Care of Premier House, Londonthorpe Road, Grantham, Lincs, NG31 9SN, which is authorised and regulated by the Financial Conduct Authority. Register number: 308390.

Contact us

If you have questions about these Terms or your account, please contact us at admin@payefornannies.co.uk.