Terms and Conditions

Last updated: October 2025‍

‍Quinn and Quinn Business are trading names of PAYE for Nannies Ltd, a company registered in England and Wales (Company No. [insert number]), with its registered office at [insert address].

“Quinn” provides payroll and employment services to private individuals and households in the UK.
“Quinn Business” provides payroll and employment services to companies and organisations.
Together, these services are referred to as “we”, “our”, or “us”.

By using any Quinn or Quinn Business service or creating an account on our platform, you agree to these Terms and Conditions.

1. Who we are

We provide payroll and employment-related services to UK employers through the Quinn platform.
Our goal is to simplify PAYE, pensions, and related obligations, but you remain the legal employer of your staff and are responsible for complying with all relevant laws and regulations.

2. Our service

Our core service includes:

Registering you as an employer with HMRC (if required).
Running payroll, producing payslips and reports, and submitting Real Time Information (RTI) to HMRC.
Calculating statutory payments (e.g. SSP, SMP, SPP, SAP).
Managing auto-enrolment duties and submissions to NEST or another qualifying pension scheme.
Providing secure online access to payroll documents and records via the Quinn platform.

Additional or optional services may include:

Making payments to employees, HMRC, or pension providers on your behalf.
Contract templates and employment documentation.
Assistance with pension correspondence or set-up.
Other administrative or support services as described on our website.

Payments we facilitate to employees, HMRC, or pension providers are made purely as part of our payroll service using employer-supplied funds and do not constitute a regulated payment service under the Payment Services Regulations 2017.

3. What our service does not include

Our service does not include:

HR, legal, or tax advice.
Acting as your agent or representative in disputes.
Guaranteeing compliance beyond the data and instructions you provide.

You are responsible for ensuring that the information you give us is complete, accurate, and up to date.

4. Your responsibilities as an employer

You agree to:

Provide accurate and timely employee and pay information each pay period.
Check payroll reports and payslips for accuracy before authorising payment or submission.
Notify us promptly of changes such as new employees, changes in hours or pay, or terminations.
Comply with your obligations as an employer under UK law, including minimum wage, holiday pay, statutory leave, and pension auto-enrolment.

If the information you provide is inaccurate or incomplete, your payroll outputs and submissions may also be affected.

5. Our responsibilities

We will:

Deliver our services with reasonable skill and care.
Keep your data secure and process it in line with our Privacy Policy.
Communicate promptly if we need clarification or identify an issue.
Maintain our systems to provide reliable access to your data.

We are not responsible for:

Losses arising from inaccurate or incomplete information supplied by you.
Delays or errors caused by third-party systems (e.g. HMRC, NEST, banks, or internet providers).
Any failure to meet your legal obligations where you have not followed our guidance or provided the necessary information in time.

6. Subscriptions and payment

Our services are billed on a monthly subscription basis.
The applicable prices and payment methods are shown on our website.

Subscriptions are payable monthly in advance and renew automatically until cancelled.
You authorise us to collect recurring payments by the payment method you choose.
If payment fails, we may suspend your account until payment is received.
All prices include VAT where applicable.

We may revise pricing from time to time, giving you at least 30 days’ notice before any change takes effect.

7. Contract duration and cancellation

Your agreement with us continues on a rolling monthly basis.

You may cancel your subscription at any time by giving one month’s notice via the platform or in writing.
Your access will continue until the end of your current billing period, after which the service will stop.

We may terminate or suspend the service immediately if:

You breach these Terms or fail to make payment.
You provide false or misleading information.
You misuse the platform or act unlawfully.
Continuation would, in our reasonable view, damage our business or reputation.

After cancellation, you will retain access to your payroll records for a reasonable period, after which access will be closed.
We will retain data as required by law.

8. Accuracy and corrections

All documents, reports, and submissions are based on the information you provide.
You must review each payroll and report errors before authorisation.
Where corrections are needed after HMRC submissions, we’ll help you make the adjustments, but additional fees may apply.

9. Platform use and intellectual property

All content, tools, and materials made available through the Quinn platform are owned by us or our licensors.
You are granted a limited, non-exclusive right to use them solely for managing your own payroll.
You may not copy, modify, distribute, or use any part of the platform for other purposes.

You are responsible for maintaining secure login credentials. Any activity under your account is deemed authorised by you.

10. Third-party services

Our platform may connect with third-party systems such as HMRC, NEST, or banking providers.
We are not responsible for the operation, availability, or accuracy of those systems.
Your use of any third-party service remains subject to their own terms and policies.

11. Cooling-off period (Quinn only)

If you are a consumer using Quinn (not Quinn Business), you have a 14-day cooling-off period after sign-up under the Consumer Contracts Regulations 2013.

If you ask us to begin providing services immediately (for example, by requesting a payroll run), you agree that this right ends once we start work.

12. Liability

We are not liable for:

Any loss caused by your failure to provide accurate or timely information.
Indirect or consequential losses (including loss of profit or opportunity).
Events outside our reasonable control.

Our total liability for any claim will not exceed the total fees paid by you in the 12 months before the event giving rise to that claim, for each claim or series of related claims.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

13. Privacy and data protection

We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.
Our Privacy Policy explains how we collect, store, and share information.

By using our services, you agree that we may process and share employer and employee data as necessary to deliver payroll, pension, and related services, including with HMRC, pension providers, and other regulatory bodies as required by law.

14. Changes to these terms

We may update these Terms from time to time.
If we make a significant change (such as pricing, scope of service, or liability limits), we will notify you in advance — normally by email or through the platform.
Continued use of the service after the change takes effect means you accept the new Terms.

15. Governing law and jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales.
Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any dispute or claim.

16. Funds handling and overpayments

Funds remitted to us for the purpose of making wage, HMRC, or pension payments are received as payment for services rendered or to be rendered under these Terms.
We do not hold client money within the meaning of the Financial Conduct Authority’s Client Assets Sourcebook (CASS) and we are not authorised as a payment institution under the Payment Services Regulations 2017.

For clarity:

Amounts received from clients include sums intended to meet employees’ wages, HMRC liabilities, and pension contributions.
Those amounts are applied solely to make the corresponding payments and are treated for accounting and VAT purposes as disbursements on behalf of the client, not as Quinn’s own taxable income.
Only our service fee element constitutes consideration for VAT purposes.

Any funds received from you are treated as advance payment for payroll services, not as a deposit or trust fund.
Where an overpayment or prepayment occurs (for example, where you round up a payment or remit funds to cover several periods in advance), the excess amount will be applied to future payroll services or, where appropriate, refunded to you promptly.

No funds held by us are held on trust, and no interest is payable on any balance or overpayment.
Funds are applied or distributed within a reasonable period and are not retained beyond what is operationally necessary.

Ownership of funds passes to Quinn upon receipt, and your entitlement is limited to delivery of the contracted payroll services or, where applicable, a refund of any unused amount.

We may, for operational purposes, use a segregated account to receive and distribute such funds, but this does not create any fiduciary or safeguarding duty on our part.

Contact us

If you have questions about these Terms or your account, please contact us at [insert support email].